Refund policy

REFUND & RETURN POLICY

1. 30-Day Risk-Free Guarantee

At NUVORA, we stand behind the quality of our products. We offer a 30-day return and refund guarantee from the date you receive your package. If you aren't completely satisfied with your results, we are here to make it right.

2. Return Conditions

To be eligible for a return:

  • Items must be in their original packaging.

  • You must provide a proof of purchase or order number.

  • For hygiene reasons (hair care products), the product must not be significantly depleted.

3. Easy Return Process

To initiate a return, please contact our Customer Care team at nuvora.agence@gmail.com. Once your return is authorized, we will provide you with the return address and detailed instructions. Note: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approval: Your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within 5–10 business days.

5. Shipping Policy

We are proud to offer FREE Worldwide Shipping to the United States, Canada, United Kingdom, France, and all of Europe. No minimum purchase is required.

  • Tracking: All orders include a live tracking number provided via email upon dispatch.

6. Stackable Promotions & Offers

At NUVORA, our current promotional offers are 100% stackable. You can combine bundle discounts with seasonal promo codes throughout the year to ensure you get the absolute best value.

7. Contact & Support

Our dedicated team is here to assist you 6 days a week:

  • Email: nuvora.us@hotmail.com

  • Hours: Monday – Saturday, 9 AM – 8 PM