Shipping policy

SHIPPING POLICY

Welcome to NUVORA – Your premium destination for natural hair density and care.

1. SHIPPING ZONES

We are proud to offer FREE Worldwide Shipping to the following destinations:

  • United States & Canada

  • United Kingdom

  • European Union (France, Belgium, Germany, etc.)

2. PROCESSING TIMES

All orders are professionally handled, prepared, and dispatched within 1 to 3 business days after payment confirmation.

(Please note: Business days exclude weekends and public holidays.)

Once your order is on its way, you will receive a confirmation email featuring your personal tracking link.

3. ESTIMATED DELIVERY TIMES

Destination Primary Carriers Estimated Delivery*
USA / Canada USPS, UPS, FedEx, Canada Post 7 – 9 Business Days
UK / Europe Royal Mail, La Poste, Colissimo, DHL 7 – 9 Business Days

*Please note that these timeframes are estimates. Delivery times may vary slightly based on local carrier logistics, high-demand seasons (Black Friday, Holidays), or unforeseen delays.

4. SHIPPING COSTS & INSURANCE

  • Standard Shipping: Always FREE on all orders.

  • NUVORA Protection+ (Premium Insurance): Available at checkout. This option covers your package against loss, theft, or accidental damage during transit. We highly recommend this for total peace of mind.

5. REAL-TIME ORDER TRACKING

Once your package is dispatched, you will receive a tracking link via email. You can follow your NUVORA transformation in real-time. You can also track your order directly through your customer account on our website.

6. DELIVERY ISSUES & CLAIMS

In the rare event of a lost, damaged, or undelivered package, please contact our dedicated support team immediately:

  • Email: nuvora.us@hotmail.com

Important: Please ensure your shipping address is 100% accurate at checkout. NUVORA cannot be held responsible for delivery failures due to incorrect or incomplete addresses provided by the customer.