TERMS OF SALE (CGV)

Last Updated: January 23, 2026

These Terms of Sale govern all purchases made on the website www.nuvora-hair.com, operated by NUVORA (hereinafter referred to as "NUVORA", "we", "us", "our"), by any individual making a purchase via the site (hereinafter "the customer", "you").

1. 🛒 PRODUCTS

The products offered are those listed on our website, subject to availability. Each product features a detailed description. While we strive for absolute accuracy, please note that photographs are for illustrative purposes; slight variations in color, texture, or packaging labels may occur.

2. 📦 ORDERING PROCESS

An order is considered finalized once payment is successfully processed. You will receive an immediate confirmation email. NUVORA reserves the right to refuse or cancel any order in the event of a prior dispute, non-payment, or clearly erroneous information.

3. 💳 PRICE & PAYMENT

• Pricing: Prices are displayed in your local currency (USD, GBP, EUR, CAD) including applicable taxes, unless stated otherwise. Shipping is FREE for all our primary zones (US, UK, CA, EU).

• Payment Methods: We accept:

  • Credit/Debit Cards: Visa, MasterCard, American Express.

  • Digital Wallets: Apple Pay, Google Pay.

  • Secure Platforms: PayPal.

• Security: All transactions are processed through encrypted, PCI-compliant gateways. Orders are processed only after payment validation.

4. 🚚 SHIPPING & DELIVERY

Shipping details, including transit times and zones, are outlined in our Shipping Policy. NUVORA cannot be held liable for delays caused by the carrier or exceptional international circumstances (customs, weather, global logistics issues).

5. 🔄 RETURNS & REFUND POLICY

In line with our commitment to satisfaction and international consumer laws:

• Guarantee: You have 30 days from the date of reception to request a return or refund.

• Hygiene Exceptions: Due to the nature of hair care products, items that have been opened, unsealed, or significantly used cannot be returned or refunded for hygiene and safety reasons.

• Process: To exercise this right, contact us at nuvora.agence@gmail.com. Return shipping costs are the responsibility of the customer unless the product is defective.

6. 📩 CLAIMS & CUSTOMER SUPPORT

For any questions regarding your product or order:

• Email: nuvora.us@hotmail.com

• Availability: Monday – Saturday | 9 AM – 8 PM (GMT/UTC) We pride ourselves on VIP support and aim to resolve all inquiries within 24 hours.

7. 🔒 DATA PRIVACY

Your personal information is handled with the highest level of security in accordance with our Privacy Policy (GDPR & CCPA compliant). We never sell your data to third parties.

8. ⚖️ GOVERNING LAW

These Terms are governed by international e-commerce standards. In the event of a dispute, we prioritize amicable solutions. If no agreement is reached, the competent courts of the jurisdiction where the business is registered will apply.

9. 📘 MODIFICATIONS

NUVORA reserves the right to update these terms at any time. The terms applicable at the time of purchase will always prevail.